Self-Drive Rental Q&A

1.What is the pricing policy for weekdays and holidays?
Binfa Car Rental offers a standard pricing policy for both weekdays and holidays.
The final payment amount will be based on the promotional price listed on the official website. For additional discounts and offers, please visit the official website, as Binfa regularly provides limited-time special deals. Stay updated by following the official social media pages.

2.What are the requirements to rent a car?
The renter must be at least 20 years old and possess a valid Taiwanese ID (foreign nationals must present their passport) and a valid driver’s license approved by Taiwan's Department of Motor Vehicles.
Payment must be made via credit card (except for students aged 24 or below with a valid student ID).
For foreign visitors (from reciprocal countries):
Within 30 days of arrival: Present a valid passport and an international driving permit (IDP).
After 31 days: Present a valid passport and a Taiwan-issued driving permit.

3.How can I make a rental reservation?
You can reserve a vehicle through:
Online booking
Phone reservation
In-store reservation
Reservations must be made at least 24 hours before your planned pickup time. Early booking is recommended to secure your rental.
Official LINE: https://lin.ee/jDeKtRY

4.When can I make an online reservation?
Online reservations are available 24/7. However, bookings must be completed at least 24 hours before your desired rental time to ensure service availability.

5.If I live in a remote area, how can I pick up or return the vehicle?
For rentals of one day or more, you can enjoy a home delivery and collection service at an additional charge.
This service is available from 08:00 to 20:00 (Monday to Sunday).

6.What are the business hours of Binfa Car Rental locations?
Physical Store Hours: 08:00 – 20:00
Online Customer Service: 24/7

7.What documents do I need to bring when picking up the vehicle?
If you have completed the online reservation and payment, you will only need to bring:
Original Taiwanese ID
Original Taiwan-issued Driver's License

8.How is the rental period calculated?
The rental period is calculated by the hour for flexible use. A full day rental equals 24 hours.
For example: If you rent a vehicle on March 3rd at 1:00 PM, the rental will end on March 4th at 1:00 PM.

9.What if I need to extend my rental period?
You can extend your rental by contacting the store or representative during business hours to adjust the rental period.

10.How is fuel charged?
The fuel level will be recorded before rental. When returning the vehicle, you should refill the fuel to the same level as at the start of the rental.

11.What should I do if an accident occurs?
Call 110 to report the incident and request police assistance.
Notify Binfa Car Rental immediately. A representative will assist you with the process and send support if necessary.
Important: To protect your rights, do not settle privately.

12.Can I cancel an online booking?
Yes, if you wish to cancel an online booking after payment, please contact the originally scheduled rental location during business hours.

13.What are the refund policies for online cancellations?
If you cancel a prepaid online booking, the refund will be based on the time before the scheduled rental date:
10 days or more before the rental date: 100% refund.
7 to 9 days before: 85% refund.
4 to 6 days before: 82% refund.
1 to 3 days before: 79% refund.
Same-day cancellation: 70% refund.

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